Senior Solutions Engineer (x/f/m) - Milan

Your mission

The Technical Services team is at the heart of the Doctolib ecosystem. Our mission is to improve user experience by optimizing the connection between customers and Engineering teams. We're looking for a Senior Solutions Engineer to join our Milan team to tackle the most complex technical challenges in our medical centers management software (Vettore) and to help grow the team and share knowledge.

Your responsibilities include, but are not limited to

Manage and resolve the most complex technical escalations from customer-facing teams, with cross-stack root cause analysis (database, backend, frontend, integrations)

Identify common patterns: distinguish isolated cases from systematic patterns and propose structural fixes, not just quick mitigations

Coordinate cross-team working groups (PM, Engineering, Product, Customer Care, Sales) to deliver cross-team solutions

Provide technical and methodological mentoring to junior team members, supporting their growth

Experiment and introduce new troubleshooting approaches—particularly integrating agentic AI tools as multipliers of individual and team capabilities

Oversee connector API launches and interoperability topics on the Doctolib side (including data imports)

Transform field knowledge into documentation and process, making it a team asset

Meet with product teams, transforming customer feedback into product improvements and new developments

What we're looking for

Before you read on, if the profile described doesn't perfectly match your current professional background but you believe this description aligns with your capabilities and needs, we encourage you to continue reading!

You could be our next teammate if you

Have 5+ years of experience in Technical Support, Solution Engineering, Software Engineering, Quality Assurance, or hybrid tech-customer roles in SaaS environments

Have solid computer science fundamentals, advanced SQL, Python, and an observability mindset (ability to read logs, tra