Senior Solutions Engineer

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

The position

This is an exciting time to join Remote and make a personal difference in the global employment space as a Senior Solutions Engineering within our Remote Build organization.

As Remote expands its business, our customers and partners have increasingly complex pre-sales and implementation needs. In this role, you will be responsible for building and scaling Remote Build’s solutions engineering function, ensuring high-quality technical discovery, strong commercial outcomes, and tight alignment with Remote’s product vision — including architecting and implementing AI agent workflows that help customers and internal teams automate and scale how work gets done.

What this job can offer you

Direct ownership of a critical growth lever: scaling technical pre-sales and implementation support through a high-performing solutions engineering team

The opportunity to shape Remote Build’s product and engineering strategy, operating model, and standards

A chance to build foundational programs (enablement, tooling, playbooks) that will scale across the organization

Meaningful cross-functional work with Sales, Engineering, Solution Architecture, Product, Partnerships, CX, and Legal

What will you be doing

Build and scale a solutions engineering function to support sales and customer outcomes

Define role profiles and coverage model (segments, regions, product lines)

Establish a repeatable technical discovery and solution design process

Set clear engagement models, roles/responsibilities, and success metrics

Own executive relationships with key customer and internal stakeholders, with accountability for:

Commercial impact (deal support, win rates, cycle time reduction, revenue influence)

Technical quality (solution accuracy, implementation readiness, customer satisfaction, escalations, continuous improvement)

Alignment to product vision (AI adoption, roadmap inputs, standardization)

Contribute to a formal solutions engineering enablement and competency program

Define levels, requirements, and maintenance criteria (training, assessments, quality metrics)

Partner with Solution Architecture to codify technical standards, reference architectures, and best practices

Ensure competencies are measurable, auditable, and scalable

Contribute to the operating rhythm to manage and scale solutions engineering

Business reviews / performance reviews with Sales and key stakeholders

Clear escalation paths and incident learnings

Reporting on team health, coverage, and capability gaps

Helping define product lines and GTM strategies for Remote build

Building ADRs and PRDs for potential products

Identifying and abstracting solution spaces

Putting AI at the forefront of everything we do

Architect and implement AI agent workflows

Translate business processes into agent-enabled workflows (intake, orchestration, guardrails, evaluation)

Prototype with modern LLM tooling and iterate toward production-grade implementations

Design human-in-the-loop patterns, escalation paths, and observability (quality, cost, latency)

Partner with Engineering and Produc