Senior Software Engineer, Reputation

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

Airbnb is powered by our Host and Guest communities. Reputation is at the core of Airbnb's trust platform. The Reputation team is responsible for everything related to a user's reputation, from reviews and superhost and standards enforcement. With the complexity ranging from individual travelers and hosts to large vacation rental businesses. Our work includes but not limited to

Reviews - As a two sided marketplace, reviews allows both guests and hosts to recognize and keep each other accountable. Collecting and acting on data collected from our users, (including the business logic of the questions we ask in the review flow) is the backbone of the reputation team.

Superhost - The concept of a host is core to Airbnb, the superhost program is built to recognize and reward top hosts for going above and beyond to provide an incredible experience for guests.

Standards - Airbnb is built on trust, the reputation team is tasked with escalating education and enforcement when poor feedback is received.

Insights - Data is the center of Airbnb, powering all things. The Reputation team provides easily consumable and accurate data to hosts about how they are performing and opportunities they may want to take advantage of.

The Difference You Will Make

We are seeking a highly skilled and motivated engineer who is passionate about making a difference through their work. The reputation team is fundamentally improving how review data is collected and stored. We are working towards modularizing our systems and creating an ecosystem that can span beyond the two sided marketplace we serve today.