Mphasis UK Ltd
London, UK
Full-time
about 19 hours ago
Senior ServiceNow Business Analyst Primary focus ServiceNow business analysis across enterprise service management workstreams. Senior con…
My Local Authority client in Greater London is looking to appoint a talented Senior Service Designer on a Contract basis.
The role will support service design project work through the entire design process, from user research to creating and testing new solutions using prototypes and supporting the strategic direction and delivery of services at scale.
Lead service design activity within cross-cutting digital transformation projects
Apply service design expertise across agile and multidisciplinary teams, working closely with developers, business analysts, user researchers, UX designers, and delivery managers
Use data and insight to inform design decisions, combining qualitative and quantitative evidence to identify needs, test solutions, and support continuous improvement.
Support the implementation of service improvements, working with operational, digital, and transformation teams to ensure solutions are embedded effectively and deliver intended outcomes.
About you: You will have the following experiences:
2-3+ years of Service Design experience, in a Public Sector environment (ideally Local Government)
Outstanding stakeholder engagement skills, across all levels of Local Government.
Significant experience delivering end-to-end service design within digital products or services
Strong experience applying service design methods across the full lifecycle, i.e. discovery, co-design, prototyping, implementation, and evaluation
Salary: £450-£600+ per day, inside IR35
Hybrid Working
Contract type: Contract
Hours: 09:00 -17:00 Monday to Friday
How to apply
Once your CV is received, if you are successful you will be contacted.
Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion.
About Spencer Clarke Group
Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way.
Access to a wide range of temporary and permanent opportunities
Free DBS checks
Post Placement Aftercare
Loyalty reward scheme and regular competitions for our agency professionals
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