Senior Sales Operations Manager

Job Title: Senior Sales Operations Manager

Location: Manchester Hybrid

Salary: Up to circa £80,000

Benefits

25 days' holiday (rising to 30 with service) + your birthday off

Generous matched pension + life assurance

Private medical cover (Bupa)

Holiday buy/sell scheme (up to 5 days)

Eye care support + Employee Assistance Programme

Recognition awards + regular social events

Strong learning & development opportunities

About the position of Senior Sales Operations Manager

A brilliant opportunity for an experienced Operations leader to join a growing financial services business in a newly created, high-impact role. Sitting as one of three Senior Managers, this position is key to bringing operational structure, process discipline, and alignment across multiple locations and product lines. You'll need a strong background in lending (ideally within an intermediary-led environment), proven experience leading cross-functional teams, and a track record of driving process improvement within a fast-paced, regulated setting.

This role suits a highly collaborative leader who is comfortable getting into the details, improving how things work, and working closely with other senior stakeholders to deliver a consistent, high-performing operation.

Responsibilities for the position of Senior Sales Operations Manager

Lead and develop the Sales Operations team, delivering against SLAs, KPIs, and customer outcomes

Drive operational excellence by improving processes, efficiency, and performance

Collaborate closely with senior leaders to ensure alignment across locations and product lines

Act as the operational lead, bringing structure and consistency across the function

Identify and resolve operational challenges, driving continuous improvement

Support business change initiatives, including systems and process transformation

Experience required for the position of Senior Sales Operations Manager

Proven experience in Sales Operations or Operations Leadership

Background in lending environments (e.g. mortgages, second charge, specialist lending, intermediary-led)

Experience leading cross-functional teams in a regulated, fast-paced setting

Strong knowledge of operational processes, SLA/KPI management, and continuous improvement

Exposure to change/transformation projects and/or systems or platform implementation (desirable)

Strong stakeholder management and ability to work collaboratively at a senior level

Hands-on, detail-oriented approach with a focus on operational delivery and execution

For more information regarding the role of Senior Sales Operations Manager, contact us.

Stellar Select is acting as an employment agency and is a corporate member of the REC.

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.