Senior Revenue Operations Support Manager, Singapore

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Location: Singapore

What we’re looking for

We are seeking a skilled and experienced Senior Revenue Operations Support Manager to join our Revenue Operations Support team. This position will be based out of Singapore and assist our APAC region. You will play a crucial role in managing our background operations utilizing our Salesforce and CLM systems in support of internal stakeholders. You will be engaged in projects to enhance current processes as well as suggest improvements to existing processes. You’ll drive operational excellence and ensure that actions are aligned with company policies and processes.

Responsibilities

Directly support sales and customer success by resolving tickets related to sales process and systems

Independently review requests and troubleshoot to understand technical challenges, define root causes, and resolve problems.

Verifying data accuracy of sales orders

Effectively liaise between Sales, Customer Success, Contracts, Pricing and Finance to resolve issues for the sales team

Follow documentation to complete ongoing tasks, identify areas for process improvement, create documentation for new tasks, and train new team members to complete ongoing tasks

Execute existing tests and write new test scenarios to complete user acceptance testing of changes related to salesforce

Own projects to roll out operational support for new initiatives - generate documentation, train operations teammates, and work cross functionally to make post-launch improvements

Able to lead and develop operational projects which enhance processing speed and efficiency

Qualifications

5-10 years of relevant experience in a sales operations role

Experience as a user of Salesforce within quote to cash business processes

Proficient in Salesforce skills needed to complete daily troubleshooting, ticket resolution and projects.

You enjoy taking initiative and making suggestions for improvements

Detail oriented with high capability for detecting inconsistencies.

Proficient with Excel/Google Sheets

Strong time management skills, as well as excellent verbal and written communication skills

Strong work ethic and organizational skills

Experience at SaaS company preferred

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet i