Senior Quality Assurance Analyst

Senior Quality Assurance Analyst

Birmingham

Full time

Posted Yesterday

159091

End Date

Sunday 12 July 2026

Salary Range

£44,901 - £49,890

We support flexible working - click here for more information on flexible working options

Flexible Working Options

Job Share

Job Description Summary

We are seeking a Quality Assurance Analyst to join our Financial Crime Team. You will play a key role in delivering independent oversight and assurance on customer account reviews within Consumer Relationships, covering products such as personal current accounts, savings, cards, and mortgages.

Job Description

JOB TITLE: Senior Financial Crime Quality Assurance Manager (Grade D)

SALARY: £44,901 - £47,395

LOCATIONS

Birmingham, Chester, Glasgow, Hove, Leeds, Manchester, Newport, Cardiff, Edinburgh, Halifax

HOURS: Full-time - 35 hours per week

WORKING PATTERN

Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.

We have multiple opportunities available within our Financial Crime Quality Assurance team across different levels. As these roles sit within the same team, we encourage you to apply for either requisition 159088 (C Grade) or 159091 (D Grade), based on the level that you feel best reflects your experience.

ABOUT THESE OPPORTUNITIES

Our Financial Crime team are looking for 9 Senior Quality Assurance Analysts to in deliver independent oversight on customer account reviews across Consumer Relationships.

Alongside core QA activity, you'll take ownership of workflow management, prioritising activity based on risk and demand, while proactively identifying and driving continuous improvements. You'll play a key role in strengthening the control environment, ensuring robust risk management, and supporting effective regulatory compliance through insight-led assurance and business engagement, have multiple openings for quality assurance

These are key roles within Financial Crime, focused on delivering independent oversight and strengthening the control environment across customer decisioning activity.

As a Financial Crime Quality Assurance Manager, you'll play a central role in ensuring decisions are robust, consistent and aligned to policy and regulatory expectations. Alongside core QA activity, you'll take ownership of workflow, support operational delivery and drive continuous improvement across the function.

You'll work closely with Team Managers, senior colleagues and partners and specialist teams to ensure high-quality, insight-led assurance across Financial Crime Operations.

WHAT YOU'LL BE DOING

In this role, you'll

Plan, manage and prioritise QA workflow in line with risk and demand

Conduct Quality Assurance reviews across Financial Crime teams, providing clear and constructive feedback

Review complex cases and appeals, ensuring consistency in decision-making

Ensure all activity meets policy, regulatory and local risk standards

Identify trends, control gaps and opportunities to strengthen assurance outcomes

Deliver or support calibration and re-training where required

Produce MI and insightful commentary for governance and reporting

Support Senior Team Managers with day-to-day operational delivery

Collaborate with business partners to drive process improvements and embed industry guidelines and optimal approach

Contribute to strengthening the control environment and overall risk management approach

WHAT YOU'LL NEED

We know that great talent comes from many backgrounds. While this role may reference a suggested range of experience in years, this is intended as a guide only. What matters most is that you can demonstrate the essential skills outlined. If you have relevant, transferable experience, we encourage you to apply.

Essential

Approximately 3-4 years of experience in Financial Crime (e.g. AML, ODD/KYC, Transaction Monitoring or Investigations)

Strong understanding of Economic Crime Policy and its practical application

Proven ability to assess complex case rationale and make risk-based judgements

Strong analytical skills, with the ability to identify trends and risks

Experience managing workload and prioritising effectively

Excellent communication skills, including delivering constructive feedback

Ability to engage and influence business partners and leadership

Desirable

Experience in Quality Assurance, audit or oversight roles

Experience delivering coaching or calibration activity

Exposure to governance or reporting frameworks

ABOUT WORKING FOR US

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes…

A generous pension contribution of up to 15%

An annual performance-related bonus

Share schemes including free shares

Flexible benefits you can adapt to your lifestyle

28 days' holiday, plus bank holidays

A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you'll learn and thrive? Apply today and find out more!

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