Senior Project Manager, Professional Services

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations

Austin, US

San Francisco, CA

New York, NY

About the role

We are seeking a highly motivated and seasoned Senior Project Manager to join our Professional Services team. In this role, you will lead the governance and end-to-end execution of complex, high-stakes migration and implementation projects for our most strategic customers. Serving as the primary bridge between sales, technical delivery teams, and executive stakeholders, you will ensure that sophisticated cybersecurity and networking solutions are delivered on time, within budget, and in alignment with agreed success criteria for minimal-disruption or zero-/low-downtime outcomes.

The ideal candidate has extensive experience in professional services, SaaS or cloud technology delivery, project management, and executive-level customer relationship management. We believe that putting our people first and fostering a creative, exciting, and stimulating environment is a prerequisite to achieving our commercial goals.

Responsibilities

Lead cross-functional teams of technical professionals, consultants, FDE’s, partners, vendors, and customer stakeholders to deliver complex consulting and multi-workstream implementation services in mission-critical enterprise environments.

Own project governance across the full project lifecycle, including project charters, scope definition, success criteria, delivery plans, RAID management, stakeholder communications, change control, acceptance criteria, and closeout / lessons learned.

Establish and maintain high-trust relationships with key customers, partners, and vendors to drive long-term satisfaction, adoption, and revenue growth.

Ensure Professional Services engagements are delivered on time and within budget by actively managing project financials, resource forecasts, scope performance, timeline performance, change requests, and executive reporting.

Develop, implement, and refine scalable methodologies, playbooks, templates, and best practices that improve the global efficiency and effectiveness of Professional Services delivery.

Ensure a seamless and consultative sales-to-delivery transition by validating scope, assumptions, risks, dependencies, and customer success criteria before project kickoff.

Proactively identify project risks, including zero- or low-downtime migrations, multi-vendor dependencies, resource constraints, scope changes, and customer operational impact, and implement