KeyStep

Senior Product Operations Manager (f/m/d)

Contentful
London, UK
29 days ago
full-time

Skills & Technologies

SaaSJIRAJiraConfluenceAsanaTableauLookerB2BCustomer SuccessOnboardingTrainingReportingAutomationDocumentation

Job Description

About the Opportunity

We’re a mid-sized, globally distributed B2B SaaS company empowering organizations with innovative digital solutions. With a strong product-led culture and international customer base, we’re scaling rapidly—and we’re looking for a Senior Product Operations Manager to bring structure, clarity, and strategic visibility to our growing product organization.

What to Expect

Drive operational excellence by optimizing product development workflows, team rituals, and cross-functional coordination

Lead program execution for complex product operations initiatives, ensuring alignment with company objectives and timely delivery

Improve tooling and automation by identifying, implementing, and maintaining systems that streamline workflows and reduce manual effort

Analyze reporting and metrics to generate insights and partner with Business Analysts on improvement initiatives

Manage risks and dependencies by proactively identifying roadblocks and driving resolution across teams

Develop training and enablement resources, including documentation and onboarding materials for product teams

Facilitate cross-functional communication across product, design, engineering, marketing, and customer success

Advocate for product operations to increase alignment, transparency, and collaboration across the organization

Collaborate globally with distributed teams across time zones and cultural contexts

Step into a high-impact, visible role within a growing SaaS organization

Join a collaborative, empowered product team with a strong global culture

Benefit from a flexible hybrid work setup

What You Need to Be Successful

5+ years of experience in Product Operations, Program Management, or a similar role, ideally in a B2B SaaS company

Proven track record of leading and scaling operational processes in cross-functional product organizations

Experience with tools such as Jira, Confluence, Asana, and Coupa, plus data/reporting platforms (e.g., Looker, Tableau, Google

Company & Role Analysis

JobSeeker+
Likely perks
Private MedicalPension25+ Days HolidayStock OptionsLearning BudgetFlexible Hours
Culture & working style

Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.

Market salary range

£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)

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