Senior Product Marketing Manager

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's The Opportunity?

Fin believes that vertically integrated AI will deliver the best performance for CX teams. We built our own models - the Apex family of models - to deliver on this belief and they are the best performing models for CX, beating frontier models on performance, hallucination and speed. We also believe in Open platforms and that you should be able to integrate Fin into your architecture and end customer experience easily. We’ve built APIs, MCP, and CLIs, and integrate with 100s of tools in our customers' tech stacks. And we’re increasingly speaking to technical teams, AI builders, and developers that are deciding what to integrate, what to build on and what to trust.

This role will help Fin effectively position our platform and models to technical personas and support teams. It is a net-new role for someone who wants to help define a category of PMM at Fin: making a technical, extensible platform legible and exciting to technical buyers and audiences, and establishing Fin’s leadership in the market

You'll own the positioning and messaging for how Fin plugs into the modern AI stack - and establish why building on Fin is the smart bet for technical teams.

You'll work directly with product, engineering, sales leadership, and the wider marketing team. This is a builder role for someone who wants to work fast, think from first principles, and help decide what platform PMM should even be.

What Will I Be Doing?

Build the story for our Apex models: why Fin’s own AI investment is a differentiator, in language technical and non-technical buyers both get

Lead positioning and messaging for Intercom's platform- APIs, integrations, MCP, CLI, and developer surfaces - from first principles through market-ready narratives

Partner daily with Product and Engineering to translate deep technical capability into simple stories that builders and decision-makers understand

Shape the ICP and audience for our platform - who we're talking to (developers, technical buyers, AI teams), where they are, and what makes them choose us

Create high-quality PMM assets yourself: launch pages, docs-adjacent content, demos, technical narratives, briefs, videos

Build crisp, high-impact enablement that sales and partnerships actually use to sell the platform with confidence

Be deeply customer-obsessed - sit with developers, study how they evaluate and adopt, and turn raw signal into clear insight that shapes what we say

Lead launches and go-to-market moments for platform releases, working with full-stack marketers, content, and DG teams

Raise the bar on PMM craft for technical storytelling - modeling clarity, taste, and genuine technical understanding

What We're Looking For

This role is for someone who is a hybrid: part strategist, part storyteller, part technologist. You move between customer insight, product detail, competitive analysis, and creative expression without friction - and you're as comfortable in an API reference as you are in a positioning