Senior Product Manager

University of the Arts London (UAL) is a world-leading creative University for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several centres and institutes that further the University’s mission and social purpose, through the students and ideas we send out into the world and the partnerships we build to achieve social, environmental, and economic progress.

Digital & Technology at UAL is on an exciting journey, transitioning from a ‘classic’ IT approach to a user-centred product approach to technology. We are investing in our people, and the processes enabled by digital, to evolve and transform the student and staff experience at UAL.

Senior Product Managers lead an exciting new discipline within Digital & Technology at UAL, supporting the next step in our journey towards product management and user-centric design. Over the last two years we have been scaling our capabilities, shifting focus from a technology and project-centric approach to the design of intuitive, positive user experiences, and optimised digital services that can scale to support the ambitious growth outlined in our strategy.

You will drive the ongoing enhancement and maturing of a broad portfolio of products and services, whilst getting the opportunity to take a leading role in growing the community of product management at UAL, embedding excellent product management practices and ensuring close control of product standards. You will have shared responsibility for defining outcomes, maintaining effective prioritisation of resources to ensure sustainable improvement, measured against the strategic objectives set by the service area leads.

In this recruitment round, we are seeking a Senior Product Manager to work in our Teaching & Learning space.

We are evolving our digital teaching and learning services to be smarter, more resilient, accessible and inclusive. Our work spans enhancing the core digital learning experience, re-imagining assessment for the future, and thoughtfully exploring how AI and automation can improve outcomes for students and staff.

This role will play a pivotal part in shaping and leading in that space. You will own complex, high-impact products at the heart of the student learning journey, working with multidisciplinary teams to turn insight and evidence into meaningful change. It is an opportunity to operate at both strategic and delivery levels. The role will set direction, prioritise work and investment. It will also help us build our maturity and embed strong product practices within a collaborative, data-led and forward-thinking multi-disciplinary team.

Experience

A background of developing digital products for varied audiences and defining roadmaps

Knowledge of effective product lifecycle management across a large, complex environment

Experience of embedding/integrating supplier products within existing ecosystems.

Extensive experience of working with a diverse range of stakeholders and external partners to deliver and develop digital products and services.

Experience of building multi-disciplinary product teams and transforming traditional ‘project’ delivery ways of working into high-performing product-led development teams.

Experience of Agile and Scrum, as well as other software and product development and delivery methodologies, for both transformational change and ongoing development taking a user-centric approach

Demonstrable experience of driving and championing new ways of working, bringing people along with you

Desirable experience in acceptance definition, test management, and transition of changes into service

UAL is a world-class university, shaping the creative industries worldwide, and staff have access to a range of benefits, training and personal development to recognise and reward the contributions they make, and to encourage excellence, creativity and diversity, including:

Competitive salary package of £60,484 - £73,058 per annum, depending on experience

34 days annual leave plus public holidays

Generous, defined benefit pension scheme

Family-friendly policies, including 26 weeks of full maternity or paternity pay

HAYS Technology have been retained by University of the Arts London to manage the search and recruitment of this role. For all enquiries, please contact Breanna Mahan at Hays Technology.