Senior Product Manager - Retention - Beauty Brand

We're looking for an experienced Product Manager to lead retention, churn reduction, and customer lifetime value initiatives for a fast-growing subscription business.

Client Details

A leading beauty subscriptions business.

Description

Own retention and LTV strategy for the subscription customer journey

Lead a high-velocity experimentation program across onboarding, engagement, churn prevention, and win-back experiences

Identify churn signals and develop proactive product interventions before cancellation intent is locked in

Define KPIs, measurement frameworks, and success metrics for retention and lifecycle performance

Partner closely with Analytics to interpret cohort behavior, funnel performance, and customer trends

Work with Design to shape UX flows, in-product messaging, and retention experiences

Translate insights into product requirements, prioritization decisions, and roadmap execution

Collaborate with Engineering to ensure strong instrumentation, tracking, and experiment integrity

Align cross-functional stakeholders across Marketing, CX, Finance, and Operations to deliver a consistent customer experience

Communicate experiment results, learnings, trade-offs, and next bets to leadership

Profile

7+ years in Product Management with a focus on Retention in Ecommerce

Experience working in Ecommerce Subscriptions business is essential for this role

Proven success improving LTV, retention, engagement, or churn metrics in subscription-based businesses

Strong experimentation background with A/B testing, hypothesis development, statistical analysis, and data-driven decision making

Deep analytical capability with experience in cohort analysis, behavioral insights, and customer data interpretation

Experience with product analytics and experimentation platforms

Strong product judgment, prioritization skills, and ability to operate in ambiguity

Ability to influence and lead cross-functional teams in fast-paced environments

Commercial awareness including understanding of margin, COGS, and operational trade-offs

Comfortable leveraging AI tools and LLMs to improve workflows, research, and product development

Job Offer

£80k - £90k + Bonus and Bens

Fully Remote - can be based anywhere in Europe

(Please note that this is a ongoing contract and will be paid as a freelancer or through your limited company)