Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the…
Senior Product Manager - Hardware
Skills & Technologies
Job Description
About the team
You have probably used hardware products to buy a cappuccino or pay your hairdresser already. In Hardware, we are passionate about designing and building these beautiful payment devices and accessories, which enable our merchants to start, run, and grow their businesses. In doing so, we deal with a diverse range of engineering challenges, in many different disciplines - industrial and electronic design, embedded systems, Android and iOS applications and backend services.
We believe in open communication, constantly stretching our limits and cross function collaboration. If you're looking for the chance to innovate and help millions of small merchants succeed - join us!
Curious to know how it feels working in the Hardware team? Check this out!
About the role
As part of Hardware Tribe, you will develop and build new and exciting customer-facing features by working closely with our hardware, software, industrial design, marketing, finance, and executive teams to bring new features and products to market and to grow business opportunities. You will drive new features that deeply integrate hardware, software, and services. You will help create and drive the strategy, vision and roadmap, with a high degree of ownership over critical features and the customer experience. We are looking for someone customer-obsessed and technology savvy - with a passion for consumer devices and the payment industry.
This is an onsite-based position, where we believe having closer interactions with team members bring stronger results.
What you’ll be doing in this job
Lead a team of talented cross-functional to deliver the best experience to our merchants, including offline mode and tap-to-pay
Be the voice of our merchants; understand their wants & needs and turn them into solutions that bring high user satisfaction
Work closely with key stakeholders, hardware, engineering, industrial design and product design teams to develop innovative products and features
Define
Company & Role Analysis
JobSeeker+Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
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