Senior Product Manager - Growth & Engagement (Mobile App)

Our Story   Hello there. We’re Zopa.   We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!  We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.  If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife The Role    We’re looking for a Senior Product Manager to lead one of the most important areas of our product — how customers engage with Zopa over time, and how we help them get more value from what we offer. This role sits at the centre of our growth strategy. You’ll focus on how we deepen customer relationships, improve engagement, and increase the number of products each customer uses — all through our mobile app. For our customers, the app is Zopa. It’s how they onboard, manage their money, discover new products, and build better financial habits. Your job is to make that experience feel intuitive, useful, and well-timed — while also delivering meaningful commercial impact. You’ll define and optimise the levers that matter most: Products per customer Engagement (DAU / MAU) Customer satisfaction and sentiment You’ll look across the full customer lifecycle, spotting where we can better connect customer needs with the right products — and then working with your team to build the experiences that make that happen.