Senior Product Manager

About us

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday.

We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific.

The role

This role will be working at the heart of the GoCardless product in our Payment Flows team, within the Bank Payment Network Group. The team ensures that merchant money is settled quickly, with high certainty, on every payment scheme we provide. You will define and build propositions that provide market leading outcomes: building the capabilities to settle money faster, leveraging ML to confirm payments sooner, and unlocking payment capabilities that give merchants the best experience.

The Senior Product Manager will work closely with the team’s Engineering Manager and Data Scientist to lead the product improvements that help our customers and drive revenue. You will also collaborate closely with Product Marketing, Customer Success, and other Product teams to achieve great outcomes for our customers and work towards our product vision.

What excites you

Delivering customer and business value: Being relentlessly focused on understanding and solving the customer problems which result in them using GoCardless as much as they can.

Problem discovery and prioritisation: Taking complex and ambiguous product problems and structuring these effectively. This includes clearly defining the problem space, the impact of the problem and your prioritisation process.

Data-led decision-making: Using quantitative and