Senior Privacy Counsel

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

Intercom’s Legal team is seeking a dedicated Senior Privacy Counsel to lead the company on global legal matters involving privacy, data protection and cybersecurity, as well as to help support other compliance initiatives including AI governance and product development. You will advise and partner with our engineering, product, security, sales, marketing, H.R. and other teams throughout the organization to manage legal risk and compliance with global privacy laws and regulations. You will develop and effectuate strategies and initiatives that focus on building a scalable privacy and data protection program, as well as educate and train key stakeholders on prioritizing data protection as a core value for Intercom. The position may be based in: San Francisco, California, London, England or Dublin, Ireland.

What will I be doing?

Serve as a subject matter expert and resource on privacy, data protection and security with a multi-jurisdicitional lens

Work with teams across offices on various privacy, data protection and security compliance initiatives

Partner very closely with your colleagues on Intercom’s legal team on a number of cross fun