Senior Partner Portfolio Manager

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

Supporting our EMEA implementation partner ecosystem. This role is pivotal in enabling partner success, ensuring smooth onboarding, and acting as a bridge between our partners and internal teams — particularly product, support, and operations. Scale and strengthen our partner program by aligning training, support, product knowledge, and strategic planning. From onboarding to ongoing collaboration, your work will ensure our partners are empowered to deliver exceptional implementations for our customers.

KEY RESPONSIBILITIES

Partner Onboarding & Setup

Support the onboarding process for new EMEA implementation partners, ensuring a seamless setup experience.

Coordinate initial logistics such as access to systems, compliance sign-offs, and IT provisioning.

Support delivering partner welcome sessions and ensure foundational training is completed.

Ongoing Partner Support & Relationship Management

Be the primary day-to-day liaison for partner questions, blockers, and requests during Gong implementations. (Keeping partner Practice Leads in mind)

Build trusted relationships with each partner’s main point of contact, maintaining open lines of communication across project lifecycles.

Coordinate ongoing check-ins and feedback loops to assess satisfaction and surface insights.

Training & Enablement

Design and deliver engaging training sessions on implementation practices, product updates, and process changes. (Timezone and region specific)

Co-develop scalable enablement materials including onboarding guides, playbooks, and how-to documentation.

Track and report on regional partner engagement with training materials and sessions.

Product Liaison & Feedback Loop

Maintain close alignment with the product team to stay informed on releases, feature changes, bugs, and betas

Cascade product updates to partners in a timely and structured manner to reduce disruption and improve adoption.

Gather structured feedback from partners and surface it back to internal stakeholders to help guide product development.

Planning, Forecasting & Strategy

Monitor the implementation pipeline and partner capacity to anticipate resourcing needs.

Liaise with internal teams to plan for upcoming demand or partner ramp-ups.

Co-develop and track KPIs such as onboarding completion rates, implementation timelines, partner satisfaction, and escalation trends.

Program Improvements & Operational Excellence

Lead or participate in Quarterly Business Reviews (QBRs) with strategic partners to review performance, surface challenges, and plan ahead.

Recommend and implement process improvements to make the partner experience more consistent and scalable.

Maintain and improve partner related performance and program health.

WHAT WE ARE LOOKING FOR

4+ years experience in partner management, implementation support, product ops, or a similar cro