Senior Operations Manager - KYC Commercials & BizOps

ABOUT TIDE

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.

Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

Tide facts

Tide is available for UK, Indian, German and French SMEs

Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly

Over $300 million raised in funding

Over 2,800 Tideans globally

Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026

We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg

ABOUT THE ROLE

We are seeking a highly analytical, commercially-minded Senior Operations Manager to sit at the absolute intersection of KYC Operations, Product, and FP&A.

In this critical role, your primary responsibility will be serving as the dedicated operational glue between our Product, Operations, and Corporate FP&A teams. You will be the proactive driver who meets regularly with Product and Operations to extract insights on upcoming, planned, and live initiatives, compressing that operational reality into clear data inputs for FP&A modeling. You will own the tracking of operational actuals, monitor global unit costs against efficiency targets, and assess the commercial impact of all KYC initiatives.

Simultaneously, you will act as a premier project manager for the KYC BizOps team—capable of leading high-stakes operational initiatives, from deploying new product updates to launching entirely new geographical markets.

If you are an exceptional stakeholder manager who can translate operational velocity into clear financial implications, manage cross-functional timelines, and navigate ambiguity, this role offers a direct runway for growth.

ON THIS ROLE, YOU'LL BE

1. Commercial Tracking & FP&A Partnership (Primary Focus)

Proactively map, track, and collate all upcoming product roadmaps, features, and departmental OKRs across different markets that carry a potential cost or capacity impact.

Establish a regular cadence with Product and Operations teams to extract operational insights on planned and live initiatives. Compress these complex, moving updates into structured, predictable data inputs for FP&A forecasting models.

Rigorously monitor and track KYC unit costs across different markets and SaaS vendor segments against strict efficiency targets to identify sub-optimal financial performance.

Analyze and evaluate the real-world commercial impact, ROI, and efficiency gains of KYC product updates and operational process changes.

Support the corporate FP&A team by regularly updating operational actuals, tracking vendor billing/usage patterns, and maintaining departmental headcount and resource models.

Manipulate operational data using Excel and visualization tools to provide actionable commercial insights to senior leadership.

2. End-to-End Project Management & Strategic Launches

Act as the lead non-technical project manager for critical KYC operations projects, including scaling into new European markets and localizing onboarding frameworks.

Seamlessly bridge communication gaps and drive alignment between KYC Operations, Product, Marketing, Legal, Compliance, and Finance.

Own project roadmaps, drive accountability across techn