Senior Onboarding Client Services Specialist

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What this job can offer you

This is an exciting opportunity to join Remote during a time of rapid growth and play a pivotal role in shaping how companies onboard talent around the world. As a Senior Onboarding Client Services Specialist, embedded directly within our Onboarding Operations team in our Employe of Record division, you’ll be at the heart of delivering seamless, compliant, and memorable onboarding experiences for both customers and their employees.

You’ll work with a wide range of clients, from fast-growing startups to global enterprises, while collaborating closely with international colleagues across Operations, Customer Experience, Mobility, Payroll, and more. This role offers exposure to global employment practices, the chance to influence onboarding processes at scale, and the ability to see the direct impact of your work on thousands of employees worldwide. At Remote, you’ll have the freedom to work asynchronously in a fully distributed team, while contributing to a company that is redefining how people work and get hired globally.

What you bring

Significant career experience in a customer-facing role such as solutions consulting, employee or customer onboarding, or similar service delivery; bonus points for HR professional services or hands-on HR operations experience

Strong knowledge of onboarding best practices, with extra credit for understanding the global employment landscape

Demonstrated ability to partner cross-functionally (Sales, Customer Success, Solutions Consulting, Operations) to deliver exceptional customer outcomes

Experience designing and managing customer workflows and project implementation plans

Skilled in managing escalations and collaborating with internal stakeholders and leaders to solve complex customer challenges

Creative problem-solving skills with exceptional written and verbal communication

Comfort working with SaaS platforms to deliver excellent client experiences

A polished, professional presence and confidence in customer- and employee-facing video calls

A process-improvement mindset, with experience using automation or integrations to increase speed and efficiency

Ability to thrive in a fast-paced, international environment with a passion for creating a positive impact

Commitment to documentation and asynchronous workflows to support a distributed team

Familiarity with Zendesk or similar ticketing tools (a plus)

Full fluency in English; additional languages are a bonus

Key responsibilities

Act as the primary point of contact for client-facing teams within Remote on all onboarding-related topics, providing expertise on compliant global onboarding practices

Manage onboarding processes for enterprise-level clients that require tailored workflows or high-touch support, guiding them through internal processes and serving as their main contact within the onboarding team

Execute and evaluate employee onboardings to improve service quality and communication, ensuring alignment with customer experience best practices

Manage service delivery for onboarding operations, responding to cust