Senior Manager Product Strategy (Factor) (all genders)

The role

Factor is a healthy, ready-to-heat meal delivery service that has built a category-defining business in the US and Canada. Now we’re building Factor in Europe, and although we have strong blueprints from North America, we still need to tune our proposition to our European customers.

As our Sr. Manager of Product Strategy, you will define and deliver the physical product roadmap for Factor Europe, helping us achieve product-market fit across all five of our European markets. You will research, validate, and articulate our customers’ “jobs to be done”, driving key decisions around our product assortment, pricing, and value proposition as a result. As a critical part of our Product team, you will be the ultimate champion of our customer: building a thorough understanding of their behaviours, needs, and pain points, and relentlessly iterating on our offering as we shape the future of the ready-to-heat category in Europe.

This is a rare kind of role: the strategic ownership of a senior leader, inside a business with real infrastructure and resources behind it, but with the ambiguity and pace of an early-stage startup. If you have a builder mindset, love deep-diving into data, and have a well-honed intuition for what makes great products work, we’d love to hear from you.

What you’ll do

Define our customer “jobs to be done”

Develop an extremely detailed understanding of the Factor Europe customer, using every source of quantitative and qualitative information at your disposal: internal data, external research, customer interviews, surveys, and more.

Develop, iterate, and validate key hypotheses about how we can best address the needs and pain points of our customers, identifying where the US/CA model translates, where it doesn’t, and what needs to be built differently for European markets.

Build and deliver our product roadmap

Develop a compelling physical product roadmap (product categories, dietary preferences, pricing, formats, etc) that identifies o