Senior Manager Ongoing Monitoring Operations

ABOUT TIDE

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.

Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

Tide facts

Tide is available for UK, Indian, German and French SMEs

Over 2 million members across UK and India

Over $300 million raised in funding

Over 2,800 Tideans globally

Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026

We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg

About You

As an Operations Manager, you’ll be working closely with our Ongoing monitoring (first line of defence) team, in order to deliver a responsive, efficient and reliable service to ensure we continue to scale at a rapid pace and meet our regulatory requirements. You will be responsible for a number of Tide’s critical workstreams in order to ensure they operate without disruption, monitoring, analysing and escalating when needed. You will be continuously looking for optimisations and will investigate production issues and suggest workarounds. You will be working across streams such as transaction monitoring, card payment monitoring, sanctions screening, international payments and more!

You will report to the Lead Operations Manager within the Ongoing Monitoring team and have full ownership and management of a specific Ongoing Monitoring Function workstream, headcount and workload forecasts. You will work closely with Tide’s technical and non-technical teams, analysing and excelling at solving problems to arrive at the right solution. In this role you’ll become a key member of Tide’s OM Operations team scaling our presence in the UK and our new EU markets.

On this role, you will be

Owning and managing the Objectives in the value stream you are located

Owning and managing all Ongoing Monitoring workstream forecasts within the dedicated function

Driving the operational readiness process creating transparency for FIR value stream.

Owning and defining Tide’s SLAs within such workstreams and strategy for meeting these.

Reporting the success and efficiency of each workstream to senior stakeholders

Assessing data using Excel and other visualisation tools to provide actionable insights

Analysis of large data sets in order to identify improvements within Financial Crime processes.

Proactively analysing and solving problems through collaboration with technical and non-technical teams to arrive at the right solution

Be the essential link between OM operational and product teams, looking for improvements on both sides, with the ultimate goal of increasing conversion and mitigating financial crime risk

Assessing opportunities for efficiency improvements and reducing false positives, working with tech and non-tech teams to implement these changes

What makes you a great fit

You speak fluent English

You are an effective communicator with solid reporting skills to technical and non-technical team members

You enjoy working with data and have experience with business analytics tools: Excel and SQL; and understand the importance of APIs in technology scale-ups

You have managed the success of multiple work-streams previously.

You have experience working with compl