Senior Manager , Customer Success EMEA Enterprise (f/m/d)

About the opportunity

We seek a highly motivated and experienced Senior Manager ,Customer Success EMEA Enterprise (f/m/d) to join our dynamic team at Contentful. As a Senior Manager Customer Success for Enterprise Accounts, you will be responsible for developing and executing strategies to ensure the success and satisfaction of our enterprise-level customers. Your primary goal will be to build strong relationships with key stakeholders, drive the adoption of our products and services, and maximize customer value.

Retention and revenue are key aspects of this role as your team will be managing the renewal strategy. This is a leadership role that requires exceptional communication, strategic thinking, and a deep understanding of the needs and challenges faced by enterprise customers.

What to expect?

Leading Your Team: Recruit, hire, and invest deeply in your CSMs' development; being the mentor they lean on and the senior voice that steps in when situations need it. Build a team culture built on customer outcomes, accountability, and continuous improvement.

Customer Relationships: Your team will own a portfolio of around 25–30 enterprise accounts each, serving as trusted advisors focused on delivering real business outcomes. Maintain a strong pulse on customer health, run regular business reviews, and ensure every interaction reflects a consistent, value-led approach. Build senior stakeholder relationships across your accounts and support your CSMs where it counts.

Retention & Growth: Work closely with CS leadership, AEs, and Regional Sales Directors to align on territory strategy and drive toward shared retention targets. Spot and pursue expansion, upsell, and cross-sell opportunities, treating renewals as the natural result of delivering consistent value.

Customer Success Strategy: Partner with CS leadership and cross-functional teams across Sales, Product, and Support to shape and execute customer success strategy. Build the playbooks, processes, and best p