Senior Manager Banking Operations

About the opportunity

We are looking for a Banking Operations Senior Manager with experience in delivering operations excellence on a global scale. You will be part of the Banking Operations leadership team, on a journey to build a cutting-edge service delivery organization. In a regulated environment with high expectations towards service excellence, deep banking expertise and process excellence are the foundation of our success.

Do you have experience in the banking/fintech/financial services sector driving process optimization?

Do you have experience in banking operations topics related to: payments and reconciliations, recovery operations (dunning and collections) and/or regulatory processes such GDPR, account customer data?

Do you have experience leading large teams as well as managing 1stLoD support agents from vendor partners/BPO?

Do you enjoy complex data analysis and working on dashboards to find root causes to improve customer and business outcomes?

In your next challenge, you will

Lead and develop a team of dedicated professionals in order to deliver best-in-class global Banking Operations across a range of problem areas.

Co-creating and implementing the strategy for the department and aligning with overall banking operations and N26 strategy and goals.

Ensure your teams and stakeholders are aligned when new products or market launches occur.

Improve end-to-end process effectiveness and efficiency in line with the commitments on respective local regulation for existing and new markets.

Responsible for service delivery and governance with outsourcing partners, including the identification and mitigation of risks and challenges.

Proactively identify, prioritise and manage key projects and opportunities. Scope and execute initiatives end-to-end, support standardization and automation, drive change Management and challenge the status quo.

Apply a data-driven approach to refine and develop key metrics that measure quality and efficiency of banki