Intercom
London, UK
Full-time
2 days ago
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-…
Set a new pulse for healthcare!
We are looking for a Senior Machine Learning Engineer to join the Orchestration team in AI Health Assistant.
Your mission will be to ensure our AI Health Companion behaves safely, reliably, and helpfully — for millions of patients and practitioners. You will work in a cross-functional team building robust evaluation pipelines for agentic AI systems, contributing directly to improving the quality and safety of AI-powered healthcare.
Working in the tech team at Doctolib means building innovative products and features to improve the daily lives of care teams and patients.
What you'll do
Define and own the evaluation strategy for our AI agentic system — metrics, protocols, datasets, and tooling
Implement and maintain automated evaluation pipelines to monitor model quality, safety, and alignment across iterations
Run systematic experiments to assess reasoning, factuality, robustness, and user experience
Collaborate closely with model developers and research scientists to provide insights and drive iterative improvement
Contribute to research and internal knowledge sharing on LLM evaluation methodologies and best practices
Life at Doctolib Tech
Our solutions are built on a single fully cloud-native platform that supports web and mobile app interfaces, multiple languages, and is adapted to country and healthcare specialty requirements.
Our stack is composed of Rails, TypeScript, Java, Python, Kotlin, Swift, and React Native.
We leverage AI ethically across our products to empower patients and health professionals. Discover our AI vision here.
Want to learn more about our tech culture and environment? Visit the Doctolib Tech site.
Who you are
Before you read on: if you don't have the exact profile described below, but you feel this job description matches your skill set, we still encourage you to apply.
Hold an MSc or PhD in Computer Science
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-…
About the Hiring Process When you apply, our AI-powered matching platform considers you not only for this opportunity, but also for other re…
About the Hiring Process When you apply, our AI-powered matching platform considers you not only for this opportunity, but also for other re…
About the Hiring Process When you apply, our AI-powered matching platform considers you not only for this opportunity, but also for other re…
About the Hiring Process When you apply, our AI-powered matching platform considers you not only for this opportunity, but also for other re…
About the Hiring Process When you apply, our AI-powered matching platform considers you not only for this opportunity, but also for other re…