Senior IT Support Engineer

Senior IT Support Engineer | Bromsgrove | £40,000

Oscar Technology has partnered exclusively with a leading MSP near Bromsgrove to recruit for a skilled IT Support Engineer to join their team.

Job Description

As Senior Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. For this role in particular, we are building a dedicated support team for a brand new customer... so it's a great opportunity to get involved from the beginning with a lot of project work!

Responsibilities Include

Monitoring & dealing with issues raised in the logging system and directly through the phone.

Providing 2nd & 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.

Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.

Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.

Assist with data retrieval, backup management - either onsite or cloud based.

Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.

Essential Skills

Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.

Knowledge with virtualization technologies such as VMware and Hyper-V.

Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN.

Familiarity with troubleshooting and resolving issues linked to Microsoft 365.

Knowledge of Active Directory and user account management.

Familiarity with server administration demands such as user management, file shares and security.

Strong communication and interpersonal skills.

In Return

Up to £40,000 salary

Flexible working (2 days from home)

Generous bonus incetives regarding certifications

Fully funded certifications

22 days holiday + BH

Senior IT Support Engineer | Bromsgrove | £40,000

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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