Senior Insights Manager

Senior Insights Manager- North of England- Competitive salary

Overview

Levy is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Kia Oval, Aston Villa, Scottish Event Campus (SEC) and Excel London.

We are culinary champions – it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.

Focused on ‘doing the right thing’ for our people and the planet. sustainability, wellbeing, diversity, and inclusion are at the heart of what we do.

We have a commitment to sustainability, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

Role Purpose

We are seeking an enthusiastic and impactful person, to use their commercial acumen and analytical skills to help our teams make better decisions. This is not a traditional data role, we expect our team to be out in the business, working with operators and other functions to make the business better.

We use data, analytics, and deep insights to drive business strategy, innovation, and decision-making. We are value generators through elevating operational delivery, enhancing consumer experiences and optimizing innovation and new investment opportunities.

You will act as a business partner for stakeholders across your business unit, partnering with decision-makers at various sites, covering various areas of sports and leisure. Your personality is more important than your qualifications, you need to be able to operate at pace, navigating uncertainty to support the strategic for our partners. No two weeks are the same, we operate to tight deadlines and high expectations, in return we offer you the chance to influence the unique experiences that we deliver at some of the world’s best venues.

Key Responsibilities

Deliver a holistic package of insights to decision makers at selected venues that covers strategic and tactical decisions around pricing, operations, commercials, sustainability, guest experience, and technology.

Develop action plans alongside operations to maximise revenue and margin, exploring the potential impact of changes, and informing ROI models to ensure the right decision is made. Support ongoing review of performance and deliver analytics that answer the ‘so-what’ question.

Act as business partner to internal and external stakeholders, presenting messages with confidence and impact either at regular meetings or ad-hoc workshops.

Line management of a small team of Junior Insights Managers and overall responsibility for the delivery of a business unit through the team. This includes day to day task management, objective setting, performance management and mentoring.

Work with the BUILT team to identify opportunities for technology and innovation to improve performance including solution ideation, implementation support and post-implementation monitoring.

Inform and deliver client reporting packs including financial performance, operational statistics, and value-add analytics to maximise the value delivered for our client partners. This would be in conjunction with operations, finance, HR, and any other relevant teams.

Support the evolution of budgeting and forecasting for both event by event and longer-term financial forecasts, to ensure that the correct strategic and tactical decisions are being made. Drive a modern, data-led approach in these areas, minimising manual work wherever possible.

Deliver data-led insights for other key strategic initiatives that may include wastage reduction, labour optimisation, new system implementation, capex plans and rebids/retentions.

Inform and take part in internal client review meetings and processes, supporting the operations, finance and HR teams to deliver learnings and improvement. Use data and analytics to inform decision making around venue master plans and enhancements.

Demonstrate a growth mindset with a willingness to learn and take on new responsibilities within the team.

Take ownership of processes and demonstrate pride in solving problems independently.

Our ideal Senior Insight Manager will

Be planned and methodical - displays the ability to be planned and methodical in their approach, with an objective and considered point of view.

Have a value focus – supports decision makers with strategic, financial and operational decisions with a strong desire to deliver value to clients and colleagues.

Embrace change – is involved with and embraces the change discussion focusing on improvements with key stakeholders, before driving and supporting change at venues.

Have an analytical approach – data driven in their approach to establishing business solutions, understands and drives the use of data in informing strategic approach.

Be knowledge hungry – strives to continually learn more, growing breadth and depth of knowledge to enhance personal development and deliver on business objectives.

Show commercial focus– keen to learn the commercial drivers and implement strategies to affect those drivers in conjunction with other teams.

Be flexible and agile - balances structured approach, resilience, and problem-solving skills with ability to flex and adapt as required. Appreciates need for speed of action and reaction without diluting quality of results.

Be a self-starter – able to work independently and deliver to deadlines, taking the initiative to ensure the correct approach is taken.

Communicate effectively – delivers insights in the right communication style and medium to maximise the impact of analytics and data.

What you’ll get in return