Senior Fraud Investigator, EU - English & Spanish Speaking

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Remote in the UK 🇬🇧 | 💰 £31,100 - £39,250 + Incentive Awards tied to your performance (+ £2,500 Multilingual Premium) + Benefits

Start Date - 28th September 2026

⭐ Our Fraud Team

Our EU Fraud Customer Operations team is at the heart of how we protect Monzo and our customers from fraud.

We’re looking for individuals who are passionate about preventing fraud and protecting our customers to join our team.

🔑 You’ll play a key role by…

Gathering evidence from flagged transaction data and from customers’ claim submissions and probing further where needed

Using Monzo’s values to investigate the nature of suspicious transactions with empathy and attention to detail.

Use of Monzo’s values to reassure and support customers through the process of identifying active fraud.

Safeguarding compromised accounts and taking appropriate remedial action to ensure customers can resume safe usage of their Monzo account.

Providing advice and support to victims of fraud on how they can protect themselves in the future.

Communication to and from other banks about potential fraudsters in ours/their customer base

Communication to and from CIFAS about potential fraudster