Senior Engineering Manager, Reliability

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as Twilio’s next Senior Engineering Manager, Reliability.

About the job

Reliability Engineering is an organization that sits within Platform Engineering. As a member of Reliability Engineering, you will be directly responsible for ensuring and enhancing the availability and reliability of Twilio’s next-generation communications products. You will manage a team of SRE engineers, mostly based in Ireland, who are responsible for developing standard solutions and practices that enable safe and consistent deployment and operation of Twilio’s services. You and your team will partner with Product Engineering teams across the globe to enable them to modernize their software stack and to drive initiatives that promote a high level of operational readiness across those teams. The job requires someone who is comfortable operating global, distributed systems and services at scale, with a strong customer focus.

Responsibilities

In this role, you’ll

Be strongly customer focused and drive a culture within your team that recognizes and promotes the importance of high availability and reliability for Twilio’s customer facing services

Empower a team of hig