Senior Engineering Manager, Customer Agent

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

Customer Agent is the next major evolution of Fin.

We’re building toward a single AI agent that works across the full customer lifecycle, from support to sales to ecommerce, and eventually success.

This role sits within a newer and fast-growing part of the organisation. The group is focused on expanding Fin beyond customer service into broader customer-facing jobs, building the product capabilities that allow one agent to work across multiple roles with shared context.

The competitive landscape is intense. Fast-moving AI-native startups are shipping aggressively and going after the same deals we are. We need someone who thrives under that pressure and can maintain high standards while moving at startup speed.

What will you do?

You’ll own strategically significant work streams end-to-end.

Be accountable for outcomes, not just delivery cadence or team health, but whether the work actually moved the needle.

Manage from the front line: deeply understanding the pro