Senior Director of People Operations

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍London/Cardiff/UK Remote | 💰competitive salary + equity + Incentive Awards tied to your performance + Benefits ✨

Our People team⭐

We call it Monzo Magic. Mission. Action. Growth. Inclusion. Care. It runs through everything that we do and within the People Team it’s how we set Monzo up for success by bringing mission-led people together to do work and banking differently.

We foster a culture that centres on our customers and brings together the best of tech with the best of banking. We empower a diverse, high-performing, innovative and agile workforce in doing the most impactful work of their careers to date.

We’re looking for a visionary and highly strategic leader to shape and lead how we streamline people processes and use technology to leverage the impact and value of our global workforce.

Reporting directly to our VP, Reward & People Operations, this role will own and lead Monzo’s vital people operations pillars: People Technology, People Analytics & Insights, Global Mobility, and People Operations & Payroll. You will partner closely with leadership to build a seamless, data-driven foundation for Monzo’s global workforce.

This is a brilliant time to join Monzo. You will inherit a talented, established group of SMEs at a pivotal transition time for the organisation as we implement our new HRIS (Workday), accelerate the adoption of AI technologies across the organisation, and are expanding the business into Europe.

🔑You’ll play a key role by...

You’ll create and champion a multi-year strategy and technical roadmap that aligns with our overall business goals, delivering seamless People processes

You’ll be responsible for setting and driving the AI strategy across the People Team, leading an existing cross team People AI project squad

You’ll be responsible for navigating governance and Executive stakeholder management, enabling the teams to focus on execution

You’ll act as a thought leader, bringing the best industry practices to drive automation, continuous process improvement, leveraging technology to enhance self-service and digital transformation across all people touchpoints, improving the experience for Monzonauts, candidates, and managers

You’ll lead activity to mature our people analytics capabilities, ensuring we have high-quality insights and predictive analytics that help leadership make evidence-based people decisions

You’ll collaborate with your team leads to manage strategic relationships and optimise commercial budgets with external tech vendors and operational partners, ensuring we select, negotiate, and implement the highest-quality solutions for Monzo's scaling needs

You’ll champion and uphold strong governance, control frameworks, and auditable processes across payroll, mobility, and systems to protect the integrity of our data, ensure compliance with localised employment laws, and pass financial audits with flying colours

You’ll oversee the review of Monzo’s global payroll infrastructure and operations

Direct reports

People Operations & Payroll Lead - lead a team of payroll and people operations associates

Head of People Technology (Systems & Data) - responsible for a team