Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faste…
Senior Data Analyst
London - Hybrid, 2 days per week
Up to £75,000
This is an exciting opportunity to join a growing analytics function within a leading digital consumer business. You'll work with millions of user interactions, help shape product decisions, and play a key role in understanding customer behaviour, engagement, and retention across a large-scale digital platform.
The Company
They are a global digital business operating at the intersection of technology, content, and consumer engagement. Their products reach millions of users worldwide, generating vast amounts of behavioural and customer data.
The organisation is investing heavily in its data capabilities and product experience, with analytics playing a central role in driving growth and engagement. Joining at this stage offers the opportunity to influence how data is used across product, customer experience, and strategic decision-making.
The Role
As a Senior Data Analyst, you will work closely with Product, Technology, and Business stakeholders to understand user behaviour and identify opportunities to improve engagement across digital products.
Analysing large-scale customer, audience, and behavioural datasets using SQL
Investigating user journeys, engagement patterns, and customer cohorts
Developing insights into how users interact with digital products and content
Supporting product measurement, event tracking, and analytics frameworks
Designing and analysing A/B tests and experimentation programmes
Evaluating the impact of new features and product enhancements
Identifying opportunities to improve retention, engagement, and user experience
Working with web analytics and customer data to uncover actionable insights
Supporting audience segmentation and customer identity analysis
Translating complex analysis into clear recommendations for technical and non-technical stakeholders
Partnering with Product and Engineering teams to ensure robust tracking and measurement
Exploring opportunities to leverage AI tools to improve analytical workflows
Your Skills & Experience
Advanced SQL skills with experience querying and manipulating large datasets
Strong experience working with millions of rows of customer, user, or event-level data
A background in digital analytics, customer analytics, audience analytics, CRM analytics, web analytics, or subscription analytics
Experience analysing user behaviour, engagement, retention, or customer journeys
Exposure to experimentation, A/B testing, or product measurement
Experience working within cloud data environments such as BigQuery, Snowflake, Redshift, Databricks, Azure, or similar
Strong stakeholder management and communication skills
A naturally curious and problem-solving mindset
Experience with GA4, digital analytics platforms, or product analytics tools would be advantageous
Python or other analytical programming experience would be beneficial
What They Offer
Opportunity to work with large-scale digital and behavioural datasets
Exposure to Product Analytics and experimentation
High visibility within a growing analytics function
Career development opportunities and ongoing learning support
Collaborative and data-driven culture
Opportunity to influence product and customer experience strategy
How to Apply
If you're a highly analytical Data Analyst with strong SQL skills and experience working with digital customer or audience data, apply now to discuss this opportunity in more detail.
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