Senior Data Analyst

Key Responsibilities

Reporting & Business Analysis

Produce and maintain regular reports for senior management and regional heads, ensuring accurate and timely tracking of key performance metrics.

Monitor daily sales activity, including applications, payments, and visa submissions, and provide clear daily performance reports.

Analyse sales pipeline data to support forecasting for future intakes, including segmentation by nationality, conversion stage, and visa risk factors.

Develop and maintain dashboards and reporting tools using Microsoft Excel and Power BI.

Identify trends, performance gaps, risks, and opportunities and translate findings into actionable recommendations.

Evaluate team and regional performance against agreed KPIs and provide insights to support continuous improvement.

Conduct ad hoc analysis and reporting to support strategic and operational decision-making.

CRM & Data Management

Provide support to sales teams on CRM-related queries, troubleshooting issues and ensuring effective and consistent system usage.

Contribute to the development, enhancement, and implementation of CRM systems and projects to improve operational efficiency, data quality, and reporting capabilities.

Maintain and update the agent database, ensuring data is accurate, complete, up to date, and compliant with relevant requirements.

Identify opportunities to automate manual reporting and data processes using Python and other appropriate tools.

Establish and maintain robust data validation and quality-control processes.

Commission & Agent Operations

Manage, in collaboration with relevant team members, the end-to-end commission process for agents, including tracking, validation, reconciliation, and coordination with Finance to ensure timely payments.

Ensure commission data is accurate and aligned with agreed commercial terms and performance records.

Oversee the issuance and management of agent contracts, maintaining accurate records and ensuring appropriate documentation.

Work closely with Finance and other departments to resolve discrepancies and ensure smooth operational processes.

Stakeholder Management

Partner with senior leadership, regional heads, sales teams, Finance, and other departments to understand business requirements and provide data-driven solutions.

Present analytical findings and recommendations clearly to both technical and non-technical stakeholders.

Build strong working relationships across teams and act as a trusted point of contact for reporting, data, and CRM-related matters.

Support a culture of data-driven decision-making and continuous improvement across the organisation.

Key Skills & Competencies

Strong analytical and data interpretation skills, with the ability to translate complex data into clear, actionable insights.

Advanced reporting, dashboard development, and forecasting capabilities using Microsoft Excel and Power BI.

Proficiency in Python for data analysis, automation, and process optimisation.

Strong experience working with CRM systems, databases, and data management processes.

Excellent attention to detail and a high level of accuracy in data handling, reporting, and analysis.

Strong understanding of sales performance metrics, pipelines, conversion rates, forecasting, and KPI management.

Strong stakeholder management and communication skills, including experience supporting senior leadership.

Excellent problem-solving skills and a proactive approach to identifying and resolving issues.

Ability to work collaboratively across multiple teams and departments.

Strong organisational skills with the ability to manage multiple priorities and meet tight reporting deadlines.

A continuous-improvement mindset, with a focus on increasing efficiency, automation, and data quality.

Experience & Qualifications

Bachelor’s degree in Data Analytics, Business Analytics, Statistics, Mathematics, Computer Science, Economics, or a related field.

Good experience in data analysis, business intelligence, sales operations, commercial analytics, or a similar role.

Demonstrable experience producing management-level reporting and actionable business insights.

Advanced experience with Excel and Power BI.

Practical experience using Python for data analysis and automation.

Experience working with CRM systems and managing large or complex datasets.

Experience working with senior stakeholders and cross-functional teams.

Experience in sales, education, international recruitment, or a similarly data-driven commercial environment would be advantageous.