Senior Content Designer (6 Month FTC)

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

We're looking for a Senior Content Designer to join our team on a 6-month fixed-term contract, covering a period of parental leave. This role focuses on delivering clear and engaging product content experiences for our global business customers, Trustpilot Business. This position involves collaboration with several teams, requiring the candidate to prioritize and manage various timelines effectively.

But what about you? You enjoy using language to create impactful experiences for customers. Your previous projects have directly supported high-level business goals, including increasing revenue and adoption rates. You find fulfillment in creating experiments that align with major organizational goals, and you quickly assimilate and articulate complicated technical details.

This role is for you if you have substantial experience working on a UX or product-led team.

What you’ll do

Design, write, and edit compelling in-product content that helps our users and provides data-driven results for Trustpilot. This includes product flows, interface language, product names, navigational content, terminology, and other relevant product content

Shape product narratives, along with squad direction and strategy, by building strong partnerships with product peers and developing documentation

Build on and lead B2B product content strategy and design regular tests that either confirm or grow beyond this

Apply strategic thinking to the product, whether it’s defining UX guidance, conducting audits of content experiences, or creating new information architecture

Drive the conversation around Content Design and AI, whether that be applying AI-processes t