Senior Consultant, Professional Services (Revenue AI)

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

Gong’s Professional Services organisation is growing rapidly, creating demand for Consultants who can bring structure, credibility and domain expertise to complex revenue transformations. Within Professional Services, the Activation Services team leads the activation of every new Enterprise customer—and is looking for people who want to help shape this at scale.

This role is suited to someone with practical go-to-market experience within a revenue organisation, who understands how revenue teams operate and is ready to apply that expertise in a structured, client-facing consulting role.

As a Consultant, you will own the discovery, design, strategy, business and privacy workstreams within each Activation engagement. Working alongside Engagement Managers, Technical Architects and Program Architects, you will act as a trusted customer advisor, applying industry expertise and best practice across complex projects.

Gong Professional Services is at the forefront of AI-powered consulting and customer delivery. You will use Gong, AI and automation in your daily work, continuously build your AI and product expertise, and contribute to reusable workflows, assets and methodologies. You will also share best practices and customer insights to strengthen the wider Professional Services organisation.

This is an opportunity for an experienced consulting or project professional to lead high-value engagements while helping shape the future of Gong Professional Services.

Responsibilities

Own the discovery, design, strategy, and business and privacy workshops across customer activations.

Lead discovery workshops to surface business requirements, uncover revenue process pain, and define the configuration and adoption approach for each engagement.

Act as the trusted advisor to the customer, bringing industry knowledge, revenue domain expertise and best practice to every interaction — from executive sponsor to frontline manager to end-user.

Translate real-world forecasting, pipeline and sales engagement practices into well-designed platform solutions that reflect how each customer's revenue motion actually works.

Develop and deliver polished, enterprise-grade presentations and documentation — solution designs, process maps, strategic roadmaps and stakeholder communications — suitable for audiences up to and including senior leadership.

Map customer objectives to product use cases, demonstrating clear outcomes that meet Gong's methodology exit criteria at each stage of the activation.

Collaborate closely with the Engagement Manager, Technical Architects and Program Architects to ensure workstreams progress in lockstep, and engage Product, Support and Customer Success where cross-functional input is required.

Consult on change management and adoption from the outset, equipping customers to sustain and build on their invest