Senior Community Manager

We are looking for someone to own and build our community and creator ecosystem, not just manage social engagement.

This role is responsible for turning customers and creators into an active network that consistently drives content, advocacy, and repeat engagement.

You will have full ownership of how community operates within the business.

What You Will Own

1. Community Function

Own all inbound and outbound community interaction across platforms

Set the standard for how the brand engages — tone, speed, and quality

Build a community that actively participates, not just consumes

2. Creator & Ambassador Ecosystem (Core Focus)

Build and manage a structured creator network (not ad hoc gifting)

Identify, recruit, and develop creators into consistent contributors

Maintain ongoing relationships and improve creator output over time

Track performance and identify top contributors

3. UGC System

Build a repeatable system for sourcing and using user-generated content

Ensure a consistent flow of usable content into the social team

Move beyond reposting — create structure and predictability

4. Community-Led Campaigns

Plan and execute initiatives that drive participation (not just reach)

Support launches with community-first thinking

Create formats that encourage ongoing engagement

5. Customer Insight

Identify patterns in feedback, objections, and sentiment

Feed insights into marketing and product teams

Act as the internal voice of the customer

Requirements (Non-Negotiable)

You have personally managed or built a creator / ambassador / influencer network

You have worked in a consumer brand (preferably ecom)

You have been responsible for engagement or community growth, not just posting content

You understand how to turn creators and customers into repeat contributors

You are comfortable owning both strategy and execution

This Role Is Not For

Pure social media managers focused on scheduling and posting

Candidates without hands-on experience working with creators

Agency-only profiles with no ownership of community outcomes

Anyone looking for a purely executional role

What Success Looks Like

A structured, active creator network producing consistent content

High-quality engagement (not just volume) across platforms

Reliable flow of UGC supporting marketing output

Clear improvement in community participation and retention