Senior Cloud Engineer

Senior Cloud Engineer

Location: London - office based with occasional travel to client sites

Salary: Up to £50,000

Environment: Managed IT Services / MSP

The Role

We're looking for an experienced Senior Cloud Engineer to join a small, technically focused Managed IT Services provider supporting a range of growing businesses.

This is a hands-on senior position covering cloud systems, infrastructure, networking and security, with responsibility for more complex technical work and escalations.

You'll work across firewalls, security incidents, Active Directory, Group Policy, Intune/MDM and networking, while also supporting client projects and helping improve their overall IT environments.

This isn't purely a support role. You'll be expected to take ownership of complex technical issues, build strong client relationships and confidently recommend solutions based on customers' technical and commercial requirements.

Key Responsibilities

Provide senior-level support across client cloud, infrastructure and security environments.

Act as an escalation point for complex firewall, networking and security issues.

Investigate security breaches and perform root cause analysis.

Configure, manage and update firewalls and routers.

Create and manage Group Policies (GPOs) within Active Directory environments.

Configure and manage Microsoft Intune and other MDM platforms.

Create and configure VLANs and support wider network changes.

Support Microsoft 365 environments, including Conditional Access and SharePoint.

Create scripts to improve cloud deployment and reporting, primarily within SharePoint.

Take ownership of complex technical escalations through to resolution.

Deliver client projects on time and within budget.

Build trusted relationships with customers and provide clear technical recommendations.

Explain technical solutions clearly to both technical and non-technical stakeholders.

Maintain accurate security, network and infrastructure documentation.

Coordinate with external suppliers and other technical teams where required.

What We're Looking For

Strong knowledge of firewalls, ideally FortiGate.

Experience investigating security incidents and carrying out root cause analysis.

Strong Active Directory and Group Policy creation and management experience.

Good Microsoft Intune / MDM configuration and deployment experience.

Experience creating and configuring VLANs.

Strong networking knowledge covering firewalls, routers and network troubleshooting.

Microsoft 365 experience, including Conditional Access and SharePoint.

Strong Windows hardware and infrastructure troubleshooting experience.

Experience working across a variety of technologies within a support environment.

MSP or outsourced IT experience would be highly beneficial.

Ability to independently own complex technical issues and projects.

Strong customer-facing and communication skills.

Relevant technical certifications or evidence of continued professional development.

Power BI knowledge would be advantageous.

What's on Offer

Salary up to £50,000.

Exposure to a broad range of cloud, infrastructure, networking and security technologies.

Opportunity to take ownership of complex technical work and client environments.

Autonomy to improve and develop technical solutions.

Opportunity to develop skills across new and emerging technologies.

Genuine progression opportunities within a small, technically focused business.

Flexible benefits package including options around childcare and medical cover.

Working Pattern

The role is office based and works 40 hours per week, with core hours of 09:00-17:30. There is a four-week rota covering an 08:00 start and Saturday emergency support for a small number of key clients. Occasional travel to customer sites will also be required.