Senior Business Operations Manager

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU’LL DO

As a Senior Business Operations Manager, you will drive the tactical execution of cross-functional projects, with a particular focus on go-to-market and revenue initiatives.

Main responsibilities

Manage Strategic GTM Programs: take end-to-end ownership of high-visibility initiatives, core tracking milestones, and strategic programs across the go-to-market organization

Solve Problems Consultatively: act as a trusted partner to revenue leadership by dissecting complex operational issues and presenting clear, actionable solutions

Align Cross-Functional Teams: establish clear, structured workflows to keep busy stakeholders and business leadership aligned to critical deadlines

Deliver Data-Driven Insights: maintain accurate process documentation and share analytical insights with leadership to guide strategic decision-making

Implement AI and Automation: identify manual bottlenecks and deploy generative