Senior AI Engineer (x/f/m)

Your Impact

We are looking for a Senior AI Engineer to join the Customer Care Contact team in the Business Performance domain.

Your mission will be to build AI-powered tools that revolutionize how healthcare professionals deliver care. You will work on Doctolib Assistant, our AI personal assistant designed to assist doctors and medical staff in their daily work—from answering complex medical questions to automating administrative tasks with accuracy, reliability, and safety.

Working in the tech team at Doctolib means building innovative products and features to improve the daily lives of care teams and patients.

What you'll build

Your responsibilities include but are not limited to

Design, ship, and operate production-grade agentic systems powering Doctolib Assistant, our AI personal assistant that addresses key challenges for healthcare professionals

Build and improve AI agents and our orchestration systems

Partner with data scientists to design and implement evaluation pipelines, security/safety guardrails, and metrics—while taking ownership of operational AI projects as data science teams focus on exploratory research

Develop and maintain core agentic capabilities including memory, reasoning orchestration, tool adapters, and multi-agent coordination, ensuring strong observability, fallback mechanisms, and fail-safe behaviors

Own performance, observability and security: monitoring dashboards, SLO/SLI, and security posture

Ensure privacy and security by design, with a particular focus on medical data sensitivity

Contribute to fullstack development when needed to deliver end-to-end features for healthcare professionals

What you'll bring

Before you read on: if you don't have the exact profile described below, but you feel this job description matches your skill set, we still encourage you to apply.

You'll be a great fit if you

Have 4+ years of experience as a software engineer, with hands-on experience in AI/ML systems

Have 2+ years of experience w