Senior Administrator - Business Systems

We are looking for a detail-oriented and collaborative Finance Systems Administrator to join the Finance Systems team in India. This is a hands-on, service-delivery role responsible for day-to-day L1 support, user administration, and configuration changes across MongoDB's suite of Finance applications.

You will be the first point of contact for end users encountering issues or making requests across NetSuite, Coupa, Concur, Graphite, YayPay, EPM system, and associated Tax & Treasury platforms. You will triage, resolve, or escalate tickets, maintain user access, support month-end activities, and help improve operational processes over time.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Key Responsibilities

L1 Support & Ticket Management

Own the L1 support queue for all Finance applications — triage, prioritise, resolve, or escalate tickets per defined SLAs

Troubleshoot common functional issues: data entry errors, workflow approvals, report access, login/SSO problems, and configuration mismatches

Document known issues and resolutions in a shared knowledge base; contribute to runbooks and FAQs to reduce recurring tickets

Communicate timely and clearly with end users on ticket status, expected resolution, and workarounds

User Administration & Access Management

Provision, modify, and deprovision user accounts across NetSuite, Coupa, Concur, Graphite, YayPay, and Anaplan/Pigment - set up SCIM where applicable

Assign roles, permission sets, and approval hierarchies in line with access control policies and least-privilege principles

Run regular access certification reviews and clean up inactive accounts

Coordinate with HR and IT during onboarding/offboarding events to ensure timely access changes

Configuration & Admin Tasks

Perform low-complexity system configuration: adding/updating cost centres, departments, approval workflows, expense categories, supplier records, and similar admin objects

Support Finance te