Senior Account Manager

Senior Account Manager - £40,000 - £45,000 per annum

We are Mantra Learning, the UK’s leading Logistics learning and development organisation. We are an Ofsted grade 2 independent training provider who have specialised in providing training within the sector for over 56 years. The Manchester site is well established as the largest specialist logistics training facility in the UK.

Through our two key brands, The Job Gym and The National Logistics Academy we help thousands of individuals each year to gain new skills. This enables our learners to obtain employment within the logistics sector and drives the long-term growth of the industry.

We work with some of the biggest brands in the country, including Aldi, Wincanton and AO, delivering approximately 400 Apprenticeships, over 2500 Large Goods Vehicle licences and 1,100 Forklift Truck licences each year. The organisation is dedicated to deliver interventions that develop the ‘Skills, Knowledge and Behaviours to enable learners to thrive in life and work’.

Wehave an exciting opportunity for a Senior Account Manager to join our friendly team. The position is full-time, working 37.5 hours a week based in Middleton, Greater Manchester.

Duties include but will not be limited to

Strategic Account Leadership

Lead and grow complex national accounts, building trusted relationships with senior and executive stakeholders.

Drive customer success through cross-functional collaboration, escalation management, and long-term partnership development.

Identify opportunities for account growth, retention, and strategic expansion.

Sector Expertise

Apply knowledge of logistics, transport, supply chain, and workforce development to address employer challenges.

Leverage expertise in apprenticeships, skills, training, and funded learning to design effective workforce solutions.

Develop talent pipelines and workforce strategies that support employer growth and skills needs.

Business Development & Market Engagement

Generate new opportunities through networking, industry engagement, and strategic relationship building.

Represent the organisation at industry events and employer forums to enhance market presence and commercial growth.

Identify employer needs and deliver commercially viable training and workforce solutions.

Leadership & Influence

Mentor colleagues, share best practice, and support high-performing sales and account management teams.

Apply strategic account planning and stakeholder management to strengthen relationships and maximise growth.

Influence stakeholders at all levels to achieve positive business and customer outcomes.

Commercial & Operational Excellence

Manage strategic accounts, ensuring service delivery, contractual compliance, and sustainable growth.

Use data and insights to monitor performance, mitigate risks, and drive continuous improvement.

Deliver exceptional customer experiences while expanding employer partnerships across multiple services.

Education & Knowledge

Educated to Level 3 or above (or equivalent experience).

Knowledge of the logistics, transport, or supply chain sectors, including workforce challenges and skills needs.

Understanding of apprenticeships, employer-funded training solutions, and workforce planning.

Experience of strategic account management, stakeholder engagement, and account planning.

Strong commercial awareness and ability to identify business development opportunities.

Proficient in CRM systems, Microsoft Office, and digital communication tools.

Company Benefits

Generous time off – 31 days’ holiday including bank holidays, giving you plenty of time to recharge

Free eye care vouchers – because your health matters

Great social scene – enjoy subsidised team events, from summer celebrations to festive Christmas parties

Grow your career – access to a structured training package, including support for teaching qualifications

Hassle-free travel – free on-site parking available

Employee Car Repair Scheme – access reduced-cost car maintenance to keep you moving

Pension scheme – helping you plan for your future

Rewarding your success – discretionary profit-related bonus scheme

Wellbeing first – ongoing health & wellbeing initiatives to support you inside and outside of work

Making a difference – be part of our commitment to net zero and sustainability

Affordable healthcare – access to a cost-effective health plan

Support when you need it – 24/7 Employee Assistance Programme offering confidential advice and guidance

Mantra Learning Ltd is an equal opportunity employer and we welcome applications regardless of