HelloFresh
Amsterdam, Netherlands
Full-time
22 days ago
The role: What's in the Box Our Customer Care team is the voice of HelloFresh at the moments that matter most: when something has gone wron…
Solve problems. Drive improvements. Keep the business moving.
Are you the person others turn to when a technical issue needs more than a quick fix? We're looking for a talented Second Line IT Support Analyst to join our IT team and play a key role in delivering outstanding support across our national office network. The role... This is more than a helpdesk role. You'll investigate and resolve complex application and systems issues, carry out root cause analysis, support IT projects, and work closely with development and business analyst's to identify long-term solutions. You'll also mentor first-line colleagues, contribute to our knowledge base, and help shape improvements that enhance the user experience across the firm. Who we are looking for... We're looking for someone with strong analytical and troubleshooting skills, broad knowledge of Microsoft technologies, Active Directory and SQL. You'll be a confident communicator who can explain technical concepts clearly and provide exceptional customer service under pressure.
In return, you'll join a collaborative team where your expertise is valued, your ideas are heard, and your work has a real impact on colleagues across the business.
If you're passionate about technology, problem-solving, and continuous improvement, we'd love to hear from you. What we offer you...
Full training and ongoing development
Clear opportunities to build your IT career
23 days' annual leave plus bank holidays
Additional leave over Christmas
Generous pension scheme
Healthcare Cash Plan (Medicash)
Life assurance and permanent health insurance
Enhanced maternity and paternity pay
Employee Assistance Programme
Cycle to Work scheme
Sports & social club
Travel and parking loans
Financial support for professional development
Apply today and help us deliver technology solutions that make a difference.
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
The role: What's in the Box Our Customer Care team is the voice of HelloFresh at the moments that matter most: when something has gone wron…