KeyStep
SDC Manager, GTM Accelerate
Stripe
Dublin, Ireland
Full-time
about 6 hours ago
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest ent…
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
Stripe Accelerate is a division of Professional Services (ProServ) that helps users realize the full value of their Stripe investment. Accelerate focuses on well-defined use cases. Accelerate streamlines the implementation of these solutions, guiding users through their journey with precision and efficiency. Our team uses deep product knowledge, standardized processes, and automation to deliver outcomes. We nurture a diverse talent pool, providing high-potential professionals with unparalleled growth opportunities and preparing them for successful careers at Stripe.
What you’ll do
The SDC GTM Accelerate team is looking to hire a manager to help build our inaugural SDC team in Dublin. In this role, you’ll lead a team of Implementation Specialists dedicated to providing technical guidance throughout the user’s implementation journey with Stripe. Your team will address technical queries, troubleshoot issues, and collaborate closely with frontline developers and technical leaders to ensure a simple, effective experience. You will actively engage with and develop your team, setting clear goals and using metrics to improve performance. Your strong operations mindset and quick thinking will be vital in ensuring that projects are delivered successfully and that users deploy high-quality integrations to realize strategic value from Stripe.
Responsibilities
Hire, lead and develop a team of Implementation Specialists to provide technical guidance during user implementations
Oversee project delivery of the book of business assigned to your team through: monitoring of project health, quality, and SLA compliance
Effectively manage team capacity through: project assignments, resource allocation and forward capacity planning (including PTO planning)
Coordinate escalations across Product, Sales, Engineering, and Professional Services teams
Manage the onboarding process for new Implementation Specialists, including system access, and training
Identify opportunities to improve processes and adopt new practices that enhance service delivery
Collaborate with cross-functional teams like sales and product to deliver high-impact initiatives
Advocate for exceptional customer service and build strong relationships with users.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
5+ years of building and leading high performing professional services and/or customer success/support teams in a high growth technology environment
10+ years of customer facing experience in an infrastructure, platform, or SaaS business
Ability to convey complex business and technical concepts to both technical and non-technical audiences, along with quickly grasping technical concepts to support escalations
Experience working cross-functionally with global teams to deliver high-impact initiatives
Operational mindset with experience in launching new processes and delivering services
Analytical skills to investigate, prioritize, and identify the root cause of issues
Comfort operating in a highly ambiguous and fast-paced environment
Excellent written and verbal communication skills
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
Stripe's culture is characterized by high standards, urgency, and a fast-paced environment, with a strong emphasis on user focus and meticulous craft. The company fosters deep, multifunctional collaboration and a writing-first approach to knowledge sharing. While employees generally appreciate the leadership and team quality, some reviews indicate challenges related to work-life balance due to the demanding nature of the work.
Perks
Salary range: £84,400 – £126,600 (Stripe Official Job Posting, May 2026)
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest ent…