Salesforce Support Analyst Salary: £45,000-£50,000 Location: Currently fully remote (expected to move to hybrid, 2-3 days per week onsite) Type: Permanent
We're looking for a Salesforce Health Cloud Support Analyst to join a growing team supporting a business-critical Salesforce environment.
This is a fantastic opportunity for someone with Salesforce Administration or Application Support experience who enjoys solving user issues, improving processes, and acting as the go-to person for the platform.
Unlike a traditional IT support role, you'll focus on supporting and developing the Salesforce platform while working closely with users across the business. What you'll be doing
Providing 1st and 2nd line support for Salesforce Health Cloud users.
Troubleshooting and resolving platform issues.
Managing user accounts, permissions and access.
Supporting Salesforce configuration and administration.
Gathering business requirements and recommending improvements.
Creating reports and dashboards.
Supporting platform enhancements and system changes.
Working with technical teams to resolve more complex issues.
Logging and managing work through Jira.
Producing user documentation and delivering end-user training where required.
What we're looking for
Commercial experience supporting Salesforce.
Experience with Salesforce Administration.
Exposure to Salesforce Health Cloud is highly desirable.
Strong troubleshooting and analytical skills.
Excellent communication and stakeholder management.
Experience using Jira or another ITSM/ticketing platform.
Ability to prioritise workload and manage multiple requests.
Salesforce Administrator certification would be advantageous.
Nice to have
Salesforce Health Cloud experience.
Experience working within healthcare or regulated environments.
Business analysis or requirements gathering experience.
Experience with Salesforce reports, dashboards and automation.
What's on offer
£45,000-£50,000 salary.
Flexible working.
Opportunity to develop within a growing Salesforce function.
Exposure to platform improvements and transformation projects.
Excellent career progression.
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