Salesforce Developer (Service Cloud)

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

We are seeking a Salesforce Developer with expertise in building robust and scalable solutions to join Trustpilot’s Go To Market Technology department within the Technology organisation. This role will be pivotal in working on large strategic projects in our Salesforce platform (Service Cloud), working across our commercial, marketing and customer service teams.

The ideal candidate will have a strong background in Salesforce development (Service Cloud), a proactive approach to operational excellence, and a keen eye for system architecture, code quality, and process automation. This role will be a key link with the business-wide Salesforce team, which is responsible for the entire company’s Salesforce ecosystem.

What You’ll Be Doing

Salesforce Development & Architecture

Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs.

Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance.

Integrate Salesforce with internal and external systems using APIs and various integration patterns.

Collaborate closely with the organization-wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy.

Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimization.

Support incident management and processes directly within Salesforce through custom development and troubleshooting.

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