Salesforce Commercial Platform Lead

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

We are looking for a Salesforce Commercial Platform Lead to cover a period of maternity leave within Trustpilot's Go To Market Technology department, in the Technology organisation. This is a fixed-term contract expected to start in September or October. It's a delivery-led role, so you'll spend the majority of your time running the day-to-day of our Salesforce Commercial Tech team and owning BAU, with roughly 30-40% of your time hands-on in our Salesforce platform (Sales Cloud).

You'll be the person who keeps things moving. You'll own triage, sprints, and release delivery, line manage the Salesforce Commercial Tech admins and developers, and act as the first escalation point for the area. You'll work closely with the Head of Commercial and Marketing Technology to make sure the global strategy is being delivered on the ground, and you'll keep our commercial stakeholders well informed throughout. The ideal candidate pairs a solid Salesforce delivery management background in scrum or agile with enough Sales Cloud depth to get hands-on when the work calls for it.

Please note this is a 12-month fixed-term maternity cover contract and will be a hybrid role based out of our central London office (once/twice per week in the office).

What you'll be doing

Delivery leadership and team management

Own the day-to-day running of the Salesforce Commercial Tech team, keeping delivery on track and the backlog healthy.

Line-manage three Salesforce Commercial Tech admins and one developer, supporting their development through coaching and regular feedback.

Triage incoming Jira tickets, assign bugs and work to the right person, and manage priorities against