Salesforce Adoption Manager - 12-Month FTC

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

Trustpilot’s Business Transformation team is seeking a highly skilled and motivated Technical Commercial Trainer to support and elevate the efficiency of our commercial and operations teams. This role requires expertise in Salesforce, Customer Engagement & Sales platforms to deliver effective training programs, provide ongoing support, and enhance user adoption of these tools. You will work closely with cross-functional and commercial teams to ensure the tools are utilised to their full potential, driving productivity and performance across our sales organisation.

What you'll be doing

Develop, deliver, and maintain comprehensive training programs for Salesforce and commercial tools tailored to various roles and user groups within the organisation.

Create engaging materials, including documentation, tutorials, videos, and webinars.

Conduct onboarding sessions for new hires and ongoing training for existing staff to reinforce best practices.

Proactively identify user challenges and provide tailored solutions or additional training as needed.

Champion adoption by sharing best practices and demonstrating the tools’ value to the sales process.

Partner with the Operational Excellence team and other stakeholders to identify areas for improvement in how tools are used.

Gather feedback from end users and collaborate with the technology team to implement enhancements and customisation..

Promote and reinforce data accuracy and hygiene within Salesforce through targeted training and ongoing monitoring.

Equip users with the knowledge to generate and interpret meaningful reports and dashboards.

Work closely with sales managers, custo