Braze
Remote - Ontario
Full-time
Remote
15 days ago
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite th…
Salesforce Administrator & Product Owner
London Bridge (2 days office-based, 3 days remote working)
Salary: Up to £75,000
Internal Title: CRM Manager
Hyde New Homes is looking for a Salesforce Administrator & Product Owner a single, hands-on leadership role that combines platform administration with strategic product ownership.
We believe that our strongest CRM outcomes come from a single accountable owner so this cohesive role is built on the understanding that the person who architects and administers the platform is best placed to own its direction. You'll hold the technical keys to our Salesforce Sales & Marketing environment and the product vision that determines where it goes next.
Key Responsibilities
Platform administration — Own the technical health of Salesforce: configuration, automation (flows), user management, security, data integrity, and release management
Product ownership & roadmap — Define and prioritise the product backlog, translate stakeholder needs into user stories, and lead the strategic roadmap aligned to business priorities
CRM optimisation — Drive continuous improvement of processes, workflows, and automation to increase efficiency and adoption
Customer insight — Leverage CRM data to generate actionable insights that inform business development, marketing, and customer experience
Cross-functional delivery — Manage digital projects across Hyde, acting as the bridge between technology, third party System Integrators and business functions across Hyde
Stakeholder engagement — Serve as the CRM subject matter expert, coaching colleagues and communicating technical complexity in clear business language
What You'll Bring
Proven Salesforce Administration experience with relevant certification (platform Admin I or II, Platform App Builder, Consultant certifications like – Sales, Marketing) or trailheads
Extensive salesforce experience mainly in Sales and Marketing Cloud
Working knowledge on flows, Configurations, Report & Dashboards, Journey builders, profiles and permissions
Strong design thinking and problem-solving skills
Product ownership experience — backlog management, roadmap definition, and prioritisation grounded in business value and technical feasibility
Business analysis skills — ability to elicit, document, and translate business requirements into functional specifications and user stories
Strong reporting, analytics, and data governance capability
Confident stakeholder management at all levels
A continuous improvement mindset with a track record of delivering measurable outcomes
Property experience desirable but not essential
The Benefits of Joining Hyde
Excellent pension scheme
Generous holiday allowance
Life assurance
Award-winning flexible benefits platform
Support for learning and career development
Hybrid working options available
Diversity, Inclusion & Accessibility
Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.
As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.
We reserve the right to close this advert early if a suitable candidate is identified.
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite th…