Sales Support Executive

Sales Support Executive Heckmondwike £35,000 - £40,000 + Benefits

Role Profile

Cast UK is supporting a growing and established family-owned business with a fantastic culture in their recruitment of a Sales Support Executive. Working as part of a supportive team, you'll take ownership of accounts and provide excellent account management whilst controlling the consumables requirements for customers. The role is Monday to Friday and based onsite.

What's in it for you?

Family business with genuine supportive culture & environment

Rewards and recognition - discretionary bonus scheme and annual pay reviews

Exposure and responsibility - no micromanagement and chance to bring new ideas and initiatives to the role

Growing business that has doubled in turnover in the last 5 years

Christmas shut down (not taken from holiday allowance)

Key Responsibilities

Deliver exceptional customer service through account management, building relationships with account base and understanding their needs & requirements

Assist with customer queries across phone & email

Work closely alongside Sales Directors/Account managers to develop understanding of upcoming forecasts & new customers

Monitor orders email inbox and process sales orders

Liaise with suppliers, with awareness of lead times, to ensure stock availability balances customer requirements.

Demand forecast, help to plan future deliveries in line with customer usage

Generate purchase order acknowledgements

Prepare daily picking list for warehouse staff and relevant transport info for 3PL providers

Ensure BRC policies are adhered to

Ensure compliance to unique customer requirements and relevant HMRC legislation

Check pricing from suppliers and customers to maintain accurate margins

Monitor daily stock movements and take action proactively

Key Skills & Experience

Proven experience working in a similar role, ideally within a distributor environment

Comfortable speaking with customers and suppliers

Can-do attitude and natural problem solver

System savvy - experience of Sage and Phocas would be advantageous

Excellent communication skills, both written & verbal

Team player, willing to support with other areas/ departments as needed

Want to recruit a similar role?

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit