Sales Support Associate

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

As Sales Support Associate, you will focus on onboarding and supporting new venues, ensuring a seamless setup and smooth day-to-day operations. You’ll also assist Account Managers with administrative tasks, coordinate with internal teams, and provide training and guidance to partners.

What you’ll be doing

Day-to-day in this role you’ll

Train partner venues on how to use Wolt’s tools and equipment effectively and independently

Ensure partners meet the highest Wolt service standards through regular quality and satisfaction checks

Assist the Account Management team with partner-related administrative tasks and coordination

Respond to merchant inquiries, resolve onboarding-related issues, and ensure a seamless experience

Collaborate closely with Account Managers and internal teams to maintain quality standards during onboarding

Maintain a portfolio of smaller clients

Upsell and cross-sell to our partners

Our humble expectations*

Hold a valid driving licence.

Are able to travel independently across Malta for regular partner visits, including onboarding and training sessions.

Have the charm, empathy, and honesty to build strong relationships.

Are comfortable working in a high-performance, high-expectation culture.

Have experience in customer ca