Sales Ops and Commissions Analyst

About Us at GoCardless

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.

At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help!

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

The role

Sales Ops is a force multiplier and "the critical link between the development and the execution of the sales strategy and go-to-market strategy." The team's mission is to increase the productivity and effectiveness of our customers and our GC colleagues by reducing friction in the sales process.

The Sales Ops Analyst will play a vital role in this mission, directly empowering our commercial teams and driving efficiency through robust system management, data integrity and user support. Diagnosing and fixing issues in Salesforce.com and in our commissions data will be a large part of this role.

Our Tech Stack and Tools: Salesforce, Qobra, Revenue Cloud, Docusign, Kernel, Cognism, LinkedIn Sales Navigator, Salesloft, Gong, ChiliPiper, Crossbeam.

What excites you

Acting as a key partner to our Commercial teams, providing essential deal desk support and collaborating with a broad range of stakeholders across Sales, RevOps, Legal and Finance to guide deals from lead to close

Taking ownership of system health across our sales tech stack, triaging user issues via Jira, performing audits and maintaining configurations for security, permissions and data integrity

Translating business needs into effective tooling and process solutions, including gathering requirements, building configurations and supporting business process automations

Enabling user adoption through clear training and communications, and proactively identifying productivity-boosting improvements across the stack

Applying best practices and conducting rigorous testing to ensure robust, scalable outcomes

Translating a technology-driven vision into tangible business outcomes

Driving alignment on our vision and strategy, so every GeeCee has a clear understanding of our priorities, why they're important, and how their work impacts GoCardless' success

Building trust and connection, so GeeCees are engaged as true advocates of the business, feel they have a clear voice, are listened to, and continue to deliver outstanding work through periods of transformational change

Contributing to a vibrant culture where everyone feels a sense of belonging and loves working here

Co-owning a significant portion of our commissions operations, approximately 40% of this role, including managing commissions data accuracy, supporting monthly/quarterly payment cycles, working closely with Finance and administering commissions tooling (primarily Qobra).

What excites us

Proven experience in a Sales Operations, Revenue Operations or similar analytical role

Hands-on experience working with CRM and sales tools, including building and maintaining configurations, custom objects and workflow automations

Comfortable working with large, complex data sets in Google sheets or Excel.

Experience managing or supporting commissions processes, including data validation, payment supp